Ai88 Privacy Policy — Your data is our responsibility

01 What information we collect

We collect various types of information when you register an account and use our services on the ai88 platform. This collection process is fully transparent and limited to only what is necessary.

Type of Data	What We Collect	Why It's Needed
Identity Information	Full name, date of birth, national ID number	KYC verification & age confirmation
Contact Information	Email address, phone number	Account communications & security alerts
Financial information	Payment methods, transaction history	Deposits, Withdrawals & AML Compliance
Technical information	IP address, device information, browser type	Security & Fraud Prevention
Gaming Data	Game history, bet amounts, wins and losses	Responsible Gaming & Service Improvement

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02 How Your Information Is Used

Ai88 uses collected data only for specific, legitimate purposes. We never use your information for unrelated ends.

• Account management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals.
• Customer Support: Our support team uses your information to resolve your questions and issues.
• Security Assurance: Data is analyzed to detect and prevent fraudulent activity.
• Legal obligations: Data may be used to comply with legal requirements from government and regulatory authorities.
• Service Improvement: Anonymous data is analyzed to improve the gaming experience and platform performance.
• Personalized Offers: Your data may be used to send you relevant promotions based on your preferences — you can opt out at any time.

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03 Who We Share Your Information With

Ai88 respects your privacy. Data sharing with third parties is strictly limited and only occurs under specific circumstances.

• Payment Providers: Only the minimum financial information necessary to complete a transaction is shared.
• KYC verification service: Necessary information is shared with authorized institutions for identity verification purposes.
• Law enforcement agencies: Data may be shared with government authorities in response to a court order or legal requirement.
• Technology Service Providers: With selected technology partners who operate the platform and are bound by the same privacy standards.

Before any data is shared, third-party responsibilities are strictly defined through binding agreements.

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04 Cookies & Tracking Technologies

Ai88 uses cookies and similar technologies to keep its website and app running smoothly. Cookies are small data files stored on your device.

• Essential Cookies: Login session maintenance and security tokens are essential — the site cannot function without them.
• Functional Cookies: Used to remember your language preference and theme settings.
• Analytics Cookies: Anonymous data is collected to understand which parts of the site are used most.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

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05 Third-Party Services & Links

Ai88 works with approved third parties for game software, payment gateways, and security services on the platform. These providers are required to comply with their own privacy policies.

• Game software providers receive only the data necessary to operate their games.
• Payment gateway providers comply with PCI-DSS standards.
• Data Processing Agreements (DPAs) are in place with all third-party service providers.

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06 Data Retention Period

Ai88 does not store your data indefinitely. Each category of information is retained only for a defined period.

• Account information: Retained for a minimum of 5 years after account closure (legal obligation).
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Support Contact: Retained for up to 2 years after an issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period expires, data is securely deleted to ensure it cannot be recovered.

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07 Your data rights

Every ai88 member has specific rights over their own data. We respect these rights and are here to help you exercise them.

• Right to Access Your Data: You may request to know what information ai88 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your information for certain purposes.
• Right to opt out: You can opt out of marketing communications at any time.
• Right to lodge a complaint: You may file a privacy complaint directly with ai88 or the relevant regulatory authority.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

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08 Protection of Minors' Privacy

Ai88 is strictly for users aged 18 and above. We take the protection of minors' privacy very seriously.

• Age verification is mandatory at the time of registration.
• If we become aware that any information has been collected from a minor, it will be deleted immediately.
• Any account identified as belonging to a minor will be permanently closed.

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09 Security Measures

Ai88 has implemented both technical and organizational security measures to protect your data.

• Encryption: All data transfers are secured with SSL/TLS 256-bit encryption.
• Two-Factor Authentication: Add an extra layer of security to your account.
• Regular Security Audits: Independent security audits are conducted regularly by third-party specialists.
• Employee training: All ai88 employees undergo data protection training.
• Access control: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups are maintained.

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10 Privacy Policy Updates

Ai88 reserves the right to update this Privacy Policy when necessary. In the event of changes, we will take the following steps:

• You will be notified of significant changes via your registered email or an on-platform notice.
• The date of the most recent update will always be shown at the top of this page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

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11 Contact us

Contact us with any questions, complaints, or requests regarding the Privacy Policy. The ai88 privacy team is always ready to assist you.

• Email: [email protected]
• Live Chat: 24/7 Support Available
• Response Time: Typically within 24–48 hours